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At Visit Alberta, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website or book any of our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect.
We may collect the following types of personal and non-personal information:
Personal Information:
Full name.
Email address.
Phone number.
Mailing/billing address.
Passport or ID details (for booking purposes).
Emergency contact information.
Payment details (processed securely via third-party platforms).
Travel preferences and special requirements.
Non-Personal Information:
Browser type and version.
IP address.
Device type.
Pages visited on our site.
Duration of website visit.
Referral source (e.g., search engine, ads).
2. How We Use Your Information.
We collect your information to:
Process and manage bookings and payments.
Provide personalized customer service and support.
Communicate itinerary changes or travel updates.
Send booking confirmations and invoices.
Respond to your inquiries.
Improve our website and services.
Send promotional offers (only with your consent).
3. How We Store and Protect Your Information.
We store your personal information securely in encrypted databases. We implement appropriate administrative, technical, and physical safeguards to protect against unauthorized access, use, or disclosure.
Only authorized employees and trusted service providers are allowed access to your personal data for legitimate business purposes.
4. Sharing of Your Information.
We may share your personal information with:
Trusted third-party travel partners (hotels, airlines, transport providers).
Payment processors for secure transactions.
Government authorities if required for visa or legal purposes.
Analytics and web hosting services to improve our online performance.
We do not sell or rent your personal information to third parties.
5. Cookies and Tracking Technologies.
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can manage or disable cookies via your browser settings.
By using our website, you consent to our use of cookies as outlined in this policy.
6. Third-Party Links.
Our website may include links to external websites not operated by Visit Alberta. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies before submitting any personal information.
7. Your Rights.
You have the right to:
Access the personal information we hold about you.
Request corrections or updates.
Withdraw consent for certain uses (e.g., marketing).
Request deletion of your data (subject to legal requirements).
To exercise these rights, please contact us at [email protected]
8. Data Retention.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Children’s Privacy.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children without verified parental consent.
10. Policy Updates.
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Please check this page regularly for updates.
Contact Us:
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: [email protected]
Phone: +1 8259 775 760 | +1 8259 337 752
Address: 10724 – 107 Ave Edmonton Alberta T5H0W8
Read Our: Terms & Conditions.
Read Our: Cancellation & Refund Policy.
